IL
Ian L
1 reviews | Active since Jan 2020
22 Jan 2024, 11:13
System collapse
Currently standing in a queue in the Banking hall of the Nelspruit branch and the Airconditioning system is not working. How is this even possible. I spoke with the lady at reception and she assured me that "a call has been logged" to rectify the situation. It is 11:15 .....
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Absa's replyOfficial
22 Jan 2024, 12:31Dear Customer Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology.Your reference number is C-***6. I will review and provide you with my specific contact details as well as an expected time frame for further updates/ feedback via email or by contacting you telephonically during the day. Looking forward to being of service to you. Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd
Best regards,
Absa's reply22 Jan 2024, 12:31
Official
Dear Customer Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology.Your reference number is C-***6. I will review and provide you with my specific contact details as well as an expected time frame for further updates/ feedback via email or by contacting you telephonically during the day. Looking forward to being of service to you. Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd
Best regards,