Switching to this Bank is the biggest mistake I have ever made

I recently opened a premier account on the 31st , all documents were uploaded as requested .I closed my previous account and then advised my employer to switch my salary to this account , changed my debit orders . Only on the 13th November (13days after opening my account ) ,was I informed that there was a FICA hold on my account and this I got to find out when Allan Gray advised me that this account didnt allow for debits or credits(for them to debit) , Absa had been quite for 13 days without informing me of this hold.

I then called them and they confirmed , I sent through my Proof of address and still no feedback from them , when I made a follow up I was informed that medical aid statements were not allowed , mind you on this link absa list medical aid statements as acceptable ( https://blog.absa.co.za/tag/approved-fica-documents/ ). I later sent 2 more documents (life insurance policy document & TV Licence statement) and called them again later around 4pm. I was told everything was in order and should be able to transact on this account.

Guess what , on the 14th November I tested the card ,trying to pay at a POS , the card was still not working!!! I called the contact centre again raising my frustration about what is going as this means at this rate , I will not be able to get paid , my debit orders will not be able to go through . So literally I will be penniless thanks to ABSA. I was then informed that I would get called today to provide feedback at 10am , as I write this review there has been no phonecall .

I did not leave FNB for this mess of a bank , it's hardly 2 weeks since I opened this account and you are already raising my blood pressure , if this is not sorted by the end of today , kindly close that useless account and I will gladly move to another bank , there are many other options

Irritated is an understatement and you are showing your incompetency so early