PG
Paul G

1 reviews | Active since Aug 2011

05 Aug 2015, 09:36

Switching of accounts from savings to cheque

S D GEBHARDT - On 27 June 2015 I visited Centurion branch with the intention of changing my savings account to a more cost effective account. I was assisted by Mr CL Triegaardt who rendered excellent service. My savings account was to be changed to a cheque account. Mr Triegaardt changed all the accounts/debit orders as far as possible and the new account would be effective from 1 August 2015.<br> <br> I am so disappointed to tell you that so many debit orders were sent back by Absa due to a lack of funds in the savings account whilst all the funds were in the cheque account. In fact, my Absa loan was returned, all available money in this loan account retracked. <br> <br> Now my faultless credit record has been effected not only with Absa but with other institutions.<br> <br> I am presently without car insurance due to the debit order being returned.<br> <br> absolutely unacceptable and also Absa's resonpse time is ridiculous!!!<br>

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Replies (1)
Absa
Absa's reply05 Aug 2015, 10:32
Official
Hello pjhgebhardt,


Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards
Claudette Lewis
Group Customer Care
Absa Bank Ltd