switch to ABSA is it the right choice

I have recently switched from FNB to ABSA and am so regretful. I opened my ABSA account in August and requested my debit orders be switched from September only. Firstly some debit orders went off in August creating a negative effect on my credit records and secondly now that it is September majority of my debit orders have not gone off; including my ABSA bond payment. I have contacted the person via email at ABSA who assisted with opening the account and switching the debit orders; no response at all. I have tried calling the branch and no one answers the phone. Poor service ABSA. Very disappointing.