Swiss payment using banking app.

On the 10 of April I log a complaint to absa action the ref number is C-***4 about the payment that I made on the 14 of March it's swiss payment to university. And after the complain the Consultant by the name of Deon call me and told me that they found the money and they are sending the email to Europe Bank to release the money to benefiary bank, he told me that by Monday the matter will be resolved even today I haven't received any call or a feedback from him or absa regarding the issue of the money. The University's send me an email telling me that they still waiting for my payment. I'm so angry and frustrated and stressed because I need to book for a flight ticket and pay the accommodation. I can't do it because I need to get a full acceptance letter from the University once they get my fees. Please Absa CEO Mr Arrie Ratenbach and Ms Tshiwela I need to find out that , for me to get help from absa I need to complain first because this is the third time the first complaint it was at the branch and also at absa action line but nothing is happening. I want my feedback before the end of this week.