Swimming Pool Claim unfairly declined

Patrick Phungula have lodge the complain about my cracked pool back in 2015 made couple of follow up regarding my claim with no success, i spoke to Yola Ncapaya at 9am, claim consultant at ABASA regarding the claim no: ********** been waiting for the rejection letter since 2015,rejected because,inspection by M and M lossadjusters it was found that one side of the swimming caved as the shell cracked,the fibre glass had been torned due to the movement of the water table underground which was high very high, i have requested the level of the water table during inspection,they claim consultant confirmed that they don't have the readings with her on the report,and the inspector does not have those readings,how do they arrive at water levels rising only God knows, i think the decision is unfair and unjust --