Swift Query Resolution

I wish to express my delight with regards to my great experience and highest level of empathy plus lots of professionalism in the hands of Winnie Mokone. Winnie is the epitome of service rendering. She listens with understanding and does not preempt responses, instead she asks positive probing questions. Makes use of her colleagues knowledge and assistance when she did not know the answer. She swiftly managed to resolve my query in record time, and followed up with a phone call to confirm if indeed it has been resolved. Thank you very much Winnie much appreciated. Regards, Sfiso