SB
Stephen B

1 reviews | Active since Mar 2009

25 Aug 2015, 16:02

suspended my internet banking

ABSA took it upon themselves to suspend my internet banking due to lack of funds. No notification, nothing.<br> When I called them I was told that it will be reactivated once funds are in the account. This however is not an instant reactivation, and could take hours. What if I want to pay my accounts at 6am? I have to wait until the Absa employees are at work before it can be done. To make it worse, it is not automatically reactivated, and if I had not phoned them, it would not be reactivated. How does this work? I was never notified and had I not called, I would have no access to my account . A loyal ABSA Client for 25 years, but this is the last straw, I am done with ABSA, AND AS SOON AS THIS IS RESOLVED, MAYBE SOMETIME TOMORROW WHO KNOWS? THATS THEIR ATTITUDE, I am closing my ABSA accounts,and moving to a bank that communicates. After 25 years it is a shame, but it is ABSA's own fault!!!

0
Replies (1)
Absa
Absa's reply26 Aug 2015, 11:22
Official
Hello mrbell,

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards

Daphne Le Grange

Group Customer Care

Absa Bank Ltd