Suspended Internet Banking

Why is it that, to my knowledge, Absa is the ONLY bank that suspends your internet banking if their fees bounce? Other banks will at least allow you access to rectify the problem. Absa expects you to go to their branches, wait for goodness knows how long in the queue to wait for the 1 person available to assist with customer services. All I want to know is WHY????? It is extremely inconvenient and when you phone their customer services department they say it will take 2 days to sort out, if they can at all but if you go to the branch it will be dealt with immediately. This is super annoying and really irritates the heck out of me. Needless to say, I wont be banking with Absa for very much longer, they are very expensive and basically know how to irritate the hell out of a person.