Suspended internet account

I get blocked from Internet banking daily. Each time I call ABSA to rectify. It takes between 1 min and 2 hours before I can log in again. Apparently there is an issue with a internet banking fee that keeps being debited from the wrong account. Each tel consultant has a different story but the short of it is that ABSA simply cannot sort out even the smallest of issues. This had been going on for more than a month. ABSA has stoped responding to my emails and the telephone consultants simply acknowledges that they understand my frustration. This bank is absolutely clueless and the level of service is simply shocking.