Suspected *****

I'm reporting *****ulent activity on my account. In December, a known merchant debited my account without providing services. The same thing happened again on January 15, 2025.

I contacted the ***** department, but the representative, Nonhlanhla/Nhlanhla K, instructed me to email another department, stating there was nothing she could do from a ***** perspective. I disagree, as I believe the ***** department should contact the merchant to investigate and block my account with them until resolved.

Due to the delay, I'm concerned about further unauthorized transactions. I'm considering escalating this matter to the regulator, as I suspect I may not be the only affected customer.