MS
Mxolisi S
1 reviews | Active since Jul 2020
02 Jan 2025, 12:28
Suspect ***** within ABSA banks
The money disappeared from my account number ************6489 on the 30th of December, I didn't contact the bank thinking the money will be back automatically. On the 31st I noticed that the money is not back in my account and contacted the ***** line channel to report the matter, was assisted by Irene and Petunia both never give me the solution to this matter. I am very disappointed that they couldn't assist me over the phone.
What's the point for doing digital transactions if I can't be assisted over the phone.
ABSA at large intervene and resolve the matter.
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Absa's replyOfficial
02 Jan 2025, 13:35Dear Customer Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. Your reference number is C-***7. I will review and provide you with my specific contact details as well as an expected time frame for further updates/ feedback via email or by contacting you telephonically during the day. Looking forward to being of service to you. Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd
Best regards,
Absa's reply02 Jan 2025, 13:35
Official
Dear Customer Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. Your reference number is C-***7. I will review and provide you with my specific contact details as well as an expected time frame for further updates/ feedback via email or by contacting you telephonically during the day. Looking forward to being of service to you. Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd
Best regards,