SUSAN from Absa hillcrest

Absa themselves and their service is great. Their business sector on the other hand is unacceptable and have complete disregard for their customers. Susan from the hillcrest branch is possibly the most unhelpful person to deal with. My card awaited delivery instructions from her for more than two months, and now it does not work because there was no account appointed to the card. Now my card has been blocked by one of the absa employees trying to figure out what is going on, they have blocked my account. Susan is detrimental to the company and its operations as she is in helpful and seems so not like to have work to do and just wants to “chill” as I was instructed by her to “not call me or come to me if you need to find out where your card is otherwise I’ll have to go look for it myself” which in fact is her job to ensure customer satisfaction. It’s unacceptable and needs to be dealt with.