Surviving Spouse

My grandfather was an Absa account holder at Absa bank for years and passedaway in June 2024 and had monies in his bank account my grandmother went to claim in July and provided the letters of Authority and her banking details and received an sms stating the money will be credited to her bank account w8 December which passed with no payment today i went with her to the branch they could not even locate when she submitted the documents intil she had to advise and take out the statement she had used. The consultant xould not give reasons as to why her claim has not been processed to date even after eventually finding the documents she submitted.

She is very dissatisfied with how ABSA has handled her claim as she is herself very old and was dependant on her late husband they are telling her to call again on Friday knowing very well it will still be unattended and she does not have airtime to call and health is also deteriorating as she cannot use public transport euther and i am going back to Gauteng. My gramndomther is very stressed and her BP is also very high now stay away from ABSA