Surely your Assistants know better and should check

When collecting new Credit Card I asked that Notify Me be activated. First try and it does not work. Go in to the Online Service and i get the error "User not configured to receive notify me on this Account". Now i ask you, if the Assistant at Fourways branch could not do her job properly how is this my fault? I surely cannot be expected to go go back to the branch just to get this sorted.