Surely It cant get worse ABSA

Intermittently I started not receiving my business bank statements after approximately 25 years with this bank. This usually results in a nightmare of phone-calls to personnel with undecipherable names who are usually unable to help you. Today once again the nightmare of frustration started again . I phoned ABSA business to request my statement for my business account - only to be passed from one unknowledgeable uninterested person to the next for about 20mins until eventually I landed up accidently with a Ayanda Bhengu who told me that he did not know how I ended up with him but that he would send me my statement. What an absolute mission - hardly surprising given that the level of service is worse than very poor when you need an hour on the phone just to get a statement This has to be the very worst bank of all banks - lack of capacity - lack of work ethic, lack of knowledge of personnel - and complicated dubious products wrapped in a web of incoherent and seemingly deliberately masked descriptions only maybe coherent to someone with a Phd degree. The Hartbee****rt branch where I bank is worse than pathetic I have been hanging in there to avoid the frustration of moving my business account and associated ramifications but I think I will now take the plunge and move... My advice is that if your with ABSA you can definitely do better - save yourself endless frustration and poor products...