PC
Petrus C
1 reviews | Active since Jun 2017
27 Jan 2022, 13:43
Surecheck verification won't finish.
Surecheck keeps cancelling itself after about 7 seconds and I never get the email. I can't complete verification on the app due to this and there is no available alternative, when the surecheck fails the transaction is cancelled so I can't set up the user account.
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Absa's replyOfficial
27 Jan 2022, 15:08Dear Petrus Claasen Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically within the next four hours. The reference number to your complaint is C-***3. Kind regards,Rezona Louw Group Customer Care
Absa's reply27 Jan 2022, 15:08
Official
Dear Petrus Claasen Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically within the next four hours. The reference number to your complaint is C-***3. Kind regards,Rezona Louw Group Customer Care