QM
Quintin M

1 reviews | Active since Nov 2015

16 Nov 2015, 09:24

SURECHECK PAYMENTS NOT REACHING RECIPIENTS ACCOUNT

I made two payments using Absa online banking through Surecheck and both recipients never received my payments notwithstanding the fact that the payments have been debited from my account.<br> <br> I went to an Absa branch on Saturday, 14 November 2015 to enquire what the problem is and they advised me that there was a limit on \same day"payments and that the recipient should receive the payment within 3 hours from my visit but to date the recipient has not yet received my payment.<br> <br> I also made a payment through online banking last week"

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Replies (1)
Absa
Absa's reply16 Nov 2015, 14:15
Official
Hello Quintin2507,

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards
Claudette Lewis
Group Customer Care
Absa Bank Ltd