SureCheck not working

<p>After spending 40 minutes on the phone, swapping my sim card around,restarting my phone, resetting my network settings and more...I was told to email the RVN department (with my ID attached with 3 signatures) or go into a branch with the same - in order to find out why absa's ABOLUTELY USELESS system call surecheck is not working....Your security system has locked me out of my own internet banking, well done - great system. There are no sms's coming through to me and surecheck fails on 45 seconds when I request it. I am so utterly ****ed off its not even funny. Now I have to try and get back into my own account because of it. I DO NOT want to use surecheck anymore, this is awful service.</p>