JM
Janyde M

1 reviews | Active since Jul 2016

12 Jul 2016, 17:43

SURECHECK NEEDS TO GO!!

<p>Absa bank is becoming one of thee most frustrating banks to be a part of if you are a person that likes to do everything from behind your desk!! Since surecheck has come onto the scene customers have been paying for internet banking yet at the best of times they cant even use it. </p> <p> </p> <p>This is about the tenth time that I have had to made an urgent payment (at night when the banks are closed) and my surecheck refuses to work! What is the use of internet banking that you cant even use!!</p> <p> </p> <p>Definitely leaving this bank as soon as possible - has been one of the worst services of my life. </p>

0
Replies (3)
Absa
Absa's reply13 Jul 2016, 10:15
Official

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd

Best regards,

Absa
Absa's reply13 Jul 2016, 10:22
Official
Dear Customer Kindly provide me with your Identity number in order for me to log an official complaint and forward to relevant business unit to assist in resolving this matter. Kind regards Vanessa Crowe Group Customer Care Absa Bank Ltd

Best regards,

Absa
Absa's reply22 Jul 2016, 10:50
Official

Dear Customer

Our connect Zone team have tried making contact with you on *** and *** without success to address your concerns . An email was also sent to ***.


Kind regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd

Best regards,