Sure Check Not Workingai

I have not been able to receive sure check notifications for the past 3 weeks. I receive the sms to say that I have logged on, but nothing else. I went to the ABSA branch in Kroonstad and the lady at the help desk told me that it was my phone. I inserted the sim card into another phone and still received nothing. I then phoned ABSA Action Line and the consultant told me that there is a problem with the sure check notification and that I needed to go to a branch for them to change it back to the old RVN system. I went back to the Kroonstad branch and again explained my situation to another consultant. She tried to help me, but in the end did not know what to do and emailed someone else. She said that someone else had the same problem and that is should take about a week to be fixed. It has now been almost two weeks and still nothing works.