Superstar Bella from Absa

Bella, you are a superstar. Even though I was transferred to your department, not the right one, but by the time I reached you my blood was boiling because I’ve been sending emails, calling in and being transferred from pillar to post... You took ownership of my call and explained exactly what the issue was, I held on for a minute while you did your magic and voila, problem solved. No hassles, no “but mam”, no “you need to go online to do it mam”, you fixed it. You asked me to confirm by going on the app to make sure all is in order while you still have me on the line, and it worked perfectly. Thank you so much. If all the consultants could be more like you, it would be a great help to your customers. I don’t know your last name Bella, but we spoke today at about 13:00-ish. Keep up the good work, you are a true gem and asset to Absa.