Super slow and unhelpful responses from ***

This review is for ABSA Stock Brokers

I've been struggling now since Jan 25 (2 weeks tomorrow) to change an old bank account number to my new cheque account on my online ABSA Stock brokers profile. I have some money in my trading account that I would like to transfer.

After asking how I can change my bank account they initially responded nicely saying they need formal instruction from my email address. They didn't really specify a format so I gave the account numbers and proof of account etc. After that I heard nothing from them for more than a week even though I asked almost every day for an update. Finally they came back and just said again I need to provide formal communication. So ABSA, did you not read my communication or was it not sufficient. Please clarify and after this also please close my account, this is such bad service.