Super poor service on claim resolution

<p>I lodged a claim with the home owners insurance several weeks ago. The reference / claim number is ********** . After two days the assessor visited my premisis. Then after weeks I recieved no information, I suddenly recieved an email on a Saturday afternoon stating that the claim is pending information. Upon querying this with emails (3) to the address, and a phone call attempt (I had to speak with someone else), I still have no feedback, no resolution, nothing. This is to repair a 5 meter section of a pre-cast wall of which the material seems mostly intact.</p> <p>This is the email contents from the provider:</p> <p> </p> <p>Dear MR WAC MRS CF WALLACE,</p> <p>Please note the current status on your claim.</p> <p>Your claim is assigned to Shalene Ramkison.</p> <p> </p> <p>In order for us to validate your claim we require the following information from you:</p> <p> </p> <p>Invoice for the repairs/replacement of item/s</p> <p> </p> <p>Once the requested information has been received and assessed, your claim will be reviewed in accordance with the policy terms and conditions.</p> <p> </p> <p>Should you have any queries in this regard, please email us on: ********** <p> </p> <p>Regards</p> <p>Absa Insurance Company<br /> Tel +27 (0)860 100 876 | Email ********** /> Absa, 3rd Floor, Absa Towers North, 180 Commissioner Street, Johannesburg, 2001 <br /> Absa.co.za</p>