TM
Tanya M
1 reviews | Active since Apr 2022
26 Apr 2022, 13:26
Super disappointed
App**** for an extension on the 18 February, was declined due to the miss calculation and capuring of the financial information ABSA on ABSA end. Re submitted and still awaiting a reply.
Can I please ask that my application be escalated as a matter of urgency.
Helpful (0)
Replies (7)0
Replies (7)
Absa's replyOfficial
26 Apr 2022, 14:30Dear Tanya Mawing Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***2. Kind regards,Group Customer CareRezona Louw
Absa's reply26 Apr 2022, 14:30
Official
Dear Tanya Mawing Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***2. Kind regards,Group Customer CareRezona Louw
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Tanya M's updateReviewer Update
28 Apr 2022, 18:07Thank you so much Rezona, I really appreciate your assistance.
TM
Tanya M's update28 Apr 2022, 18:07
Reviewer Update
Thank you so much Rezona, I really appreciate your assistance.
TM
Tanya M's updateReviewer Update
29 Apr 2022, 10:50Hi Rezona,
Still no response.
Please I have you direct contact details.
Still no response.
Please I have you direct contact details.
TM
Tanya M's update29 Apr 2022, 10:50
Reviewer Update
Hi Rezona,
Still no response.
Please I have you direct contact details.
Still no response.
Please I have you direct contact details.
Absa's replyOfficial
29 Apr 2022, 11:52 Dear Tanya Mawing Thank you for your posting.
Please refer to our email sent to your personal email address.
Kind regards,
Group Customer Care
Rezona Louw
Please refer to our email sent to your personal email address.
Kind regards,
Group Customer Care
Rezona Louw
Absa's reply29 Apr 2022, 11:52
Official
Dear Tanya Mawing Thank you for your posting.
Please refer to our email sent to your personal email address.
Kind regards,
Group Customer Care
Rezona Louw
Please refer to our email sent to your personal email address.
Kind regards,
Group Customer Care
Rezona Louw
TM
Tanya M's updateReviewer Update
29 Apr 2022, 12:08Hi Rezona,
Thank you for your reply. Please may I confirm my email address ***.
Thank you for your reply. Please may I confirm my email address ***.
TM
Tanya M's update29 Apr 2022, 12:08
Reviewer Update
Hi Rezona,
Thank you for your reply. Please may I confirm my email address ***.
Thank you for your reply. Please may I confirm my email address ***.
Absa's replyOfficial
29 Apr 2022, 12:35Dear Tanya Mawing Thank you for your posting.
We have used the above email address.
Kind regards,
Group Customer Care
Rezona Louw
We have used the above email address.
Kind regards,
Group Customer Care
Rezona Louw
Absa's reply29 Apr 2022, 12:35
Official
Dear Tanya Mawing Thank you for your posting.
We have used the above email address.
Kind regards,
Group Customer Care
Rezona Louw
We have used the above email address.
Kind regards,
Group Customer Care
Rezona Louw
Absa's replyOfficial
03 May 2022, 08:18 Dear Tanya Mawing
We acknowledge receipt of your complaint posted on Hellopeter.
Please accept our sincere apology for any inconvenience caused.
The reference number for your complaint is C-***2.
Kindly provide our office with more details of your complaint to ensure effective investigation and feedback.
Regards,
Rezona Louw
Specialist Case Manager: Social Media
Customer Value Management: Customer Care
We acknowledge receipt of your complaint posted on Hellopeter.
Please accept our sincere apology for any inconvenience caused.
The reference number for your complaint is C-***2.
Kindly provide our office with more details of your complaint to ensure effective investigation and feedback.
Regards,
Rezona Louw
Specialist Case Manager: Social Media
Customer Value Management: Customer Care
Absa's reply03 May 2022, 08:18
Official
Dear Tanya Mawing
We acknowledge receipt of your complaint posted on Hellopeter.
Please accept our sincere apology for any inconvenience caused.
The reference number for your complaint is C-***2.
Kindly provide our office with more details of your complaint to ensure effective investigation and feedback.
Regards,
Rezona Louw
Specialist Case Manager: Social Media
Customer Value Management: Customer Care
We acknowledge receipt of your complaint posted on Hellopeter.
Please accept our sincere apology for any inconvenience caused.
The reference number for your complaint is C-***2.
Kindly provide our office with more details of your complaint to ensure effective investigation and feedback.
Regards,
Rezona Louw
Specialist Case Manager: Social Media
Customer Value Management: Customer Care