SUPER bad service

I app**** for a personal loan online. and I sent through h all the documentation needed. In 2 weeks I hear nothing. I phone earlier this week... obly to find out more docs are required. I send the docs immediatetly.... hear nothing for another day... phoned now they never receibed the email altough I received an email back from absa with a ref number. The lafy I spoke to did not understand xhat I was saying..... she did not listen to what I was telling her and made it sound all the time asif I was at fault although absa is at fault. after 26 minutes of my time she transferred em to the person who was handeling my case....... only to hild on for another 2 minutes of him not picking up as she wasbtalking to him telling him she is transferring me. There was also no floor manager to put me through to