1 reviews | Active since Nov 2019
Sunninghill Absa branch
So i paid off my car 9th of May. i phoned to have my car papers delivered and was told that they apparently cannot deliver during level 4 lockdown and will deliver it within 5-7 business days to my nearest branch only during level 3. I phoned again on level 3 to check because no one had the decency to let me know if my papers arrived and they confirmed that it was there. I went to the branch the following day (25th June) to find a notice on the door saying the branch is temporarily closed. Now i get pushed from pillar to post to get my papers for my car and no one seems to know when the branch will open or when i will get my papers. As you know i only have 21 days to register my car on my name or have to pay for all kinds of fines and possibly have to take it to the testing station again. Super unprofessional service
Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate and provide you with feedback timeously.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Best regards,
Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate and provide you with feedback timeously.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Best regards,
Thank you for the response . I went to the Sunninghill branch yesterday again and they are still closed.
My ID number is ***. My license disc also expired and i really dont want to renew it and then pay again to have the car transferred to my name. I phoned their number but the phone call gets transferred to Fourways and they dont know anything about my car papers.
Regards
Carmen
Thank you for the response . I went to the Sunninghill branch yesterday again and they are still closed.
My ID number is ***. My license disc also expired and i really dont want to renew it and then pay again to have the car transferred to my name. I phoned their number but the phone call gets transferred to Fourways and they dont know anything about my car papers.
Regards
Carmen
Thank you for bringing this matter to the attention of Absa bank .Please accept my sincere apology for the level of service you have experienced. My name is Lebogang and I will be your dedicated contact person and I will immediately investigate your complaint raised with us. Your complaint reference number is C-***0
Kind Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Best regards,
Thank you for bringing this matter to the attention of Absa bank .Please accept my sincere apology for the level of service you have experienced. My name is Lebogang and I will be your dedicated contact person and I will immediately investigate your complaint raised with us. Your complaint reference number is C-***0
Kind Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Best regards,