Sundry Item - this amount changes as and when Absa feels like it

Last week, I had queried an item on my vehicle statement "Sundry Item". See natue of my complaint and Absa's response (in one email) and my response to Absa.

########Absa's email to my initial complaint received on 17 May 2019

Good day Mr Mthembu Thank you for bringing your dispute to our attention and for allowing the bank time to investigate this matter in an attempt to amicably resolve your complaint. Complaint theme

Vehicle account, R141.00 added and is taken directly from your installment payment leaving less money to pay capital and other charges. when you query no one can provide proper explanation. Our Response We would like to confirm the following facts according to our records: Our records indicate that you took out ab Extended Cover / Shortfall Policy and the rest is the monthly service fees

Extended Cover R84.00 Service fee:R57.50 =R141.50

We trust that you will find the above in order

Regards

Marvellus Chauke Specialist Case Manager: Customer Care Customer Value Management

#########My response to Absa dated 17 May 2019

Hi Marvellus,

Thank you for your response. No, nothing is in order.

The thing is the Sundry Item has not always been R141.50. It changes as and when Absa feels like it. If Sundry Item really represents the Extended Cover (R84.00), Service Fee (R50.00) and VAT payable on the Service Fee (R7.50), then the Sundry Item charge will forever remain the same i.e. R141.50 for the entire contract period whereas I have proof that it did change over time yet the cost of the Extended Cover, Service Fee and VAT payable thereon has not changed. See attached statements for the month of December 2018 (R385.92), April 2018 (R279.09), November 2018 (R1575.16) and January 2019 (R141.50). These are just a few examples.

I am very much inclined to refer this matter to the Credit Regulator and also place your response (together with this email) on social media as many other people have raised this issue and you have been consistent in providing inconsistent responses. "You" refers to Absa not you, Marvellus.

From your response, it is clear that I have been consistently overcharged and I want my money.

Please send me my entire account statement which reflects the Sundry Item charge over the contract period to date.

Kind Regards, Sikhumbuzo Mthembu

########

I am yet to receive a response from Marvellus and I have followed up and even contacted their client services but no one has a proper explanation. I have since forwarded my compliant to the Credit Regulator.