Sundry item amount in statements

I purchased a vehicle with AVAF last year in June. All the debit orders have been received up to now and I have been receiving statements at the end of each month.

However the statement I received in Feb 2020 showed a “Sundry item amount” which I have been trying to call the contact centre to find out about it. With the numerous failed attempts of getting help, I decided to wait and see if the same amount will reflect in March statement.

On the 31st of March I got the statement and the amount was not there and I tried again to call but due to Covid 19 it took longer to get through to an agent for assistance. Yesterday I got the statement for April and there is an amount for Sundry items and now it’s 4 times the amount it was in Feb.

I need to get assistance regarding this. I have lost so much money trying to get through for assistance. I am not happy with Absa’s service centers