LJvR
Louw Jansen van Rensburg

1 reviews | Active since Apr 2011

07 Jul 2017, 00:07

Sudden unfami**** debit order on my Cheque Account - Ongoing debit order **** NO HELP from ABSA

<p>I noticed a new debit order on my account. The Reference is: INSURANCE WMV: Ref Number. A quick search on the net indicated that this is indeed Absa Bureau Services 1 User. Similar challenges by others resulted in struggles to get their funds returned. More posts on Hello Peter as well: https://www.hellopeter.com/absa/reviews/absa-bureau-services-1-user-ongoing-debit-order-****-1- ********** . I understand help is outstanding here as well. I stopped the debit order and reversed it.. still need to see if it works. How did this happen? I did not sign or authenticate this debit order. Please assist us to return our funds Absa.</p>

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Replies (2)
Absa
Absa's reply07 Jul 2017, 12:21
Official

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd

LJvR
Louw Jansen van Rensburg's update07 Jul 2017, 22:43
Reviewer Update

Hi Absa. Thank you for the call today. You explained in detail how I can stop the debit order and reverse it. Much appreciated. The help offered was friendly and calm. I was also ensured that I can vo to my branch for more help. Thanks.