Such unprofessionalism - and utter disregard for people's time.

I had the most shocking experience today at the ABSA Marsh Street branch in Mossel Bay today. I understand waiting to get in due to the Covid regulations, however, to have to wait almost 20 - 30 minutes to get served to draw from Western Union is absurd!! All because Cape Town is below my residential address in Mossel Bay. Obnoxious staff that are ill-mannered and have no regard for people's time. The bank was empty - perhaps four of us at most. Do they honestly believe I would drive from Cape Town to a small branch of ABSA in Mossel Bay to collect cash via Western Union??!! I have never in my life been ill=treated in such a manner at a bank. This would NEVER have happened at a stand-alone Western Union Exchange Office. Bidvest gave great service when collecting funds last year, and their service was fast and efficient. I was considering opening an account with them (ABSA) for investment, however, this has certainly chased me away permanently. If they treat me this way, I can only imagine how they would treat clients after they have the client's funds. So unprofessional!!