SUCH INCOMPETENCE

I cannot even begin to explain the frustrations i have been experiencing with Virgin money from the get go. first my application was captured incorrectly now my profile is all messed up then the wrong card was dispatched with the wrong name on it and after numerous calls and fighting with the *********** staff i then received my CORRECT card today. NOW my problem is the pin....when i inquired about this card i was told that i would be able to use it as soon as i receive it. go through your recording if you don't believe me. I then called the 0861 number and selected option 6 like i was advised to do by one of the agents. i followed all the instructions and then its giving me an error when-entering my cell number. i then called AGAIN and they told me that they were having technical problems and will call me back which they never did and that was Hannes at 9:17am. I am so disapoointed with this type of pathetic service it really is not on. My profile with you guys has my incorrect name which needs to be sorted out as well and i WILL NOT be going 2 ABSA 2 do that coz that was not my fault. If i only knew the hell i was going to go through with Virgin Money i wud never have continued.