Such bad service from ABSA AGAIN!!

<p>I app**** for a business account in February-i was requested to send my documents which i did and a guy called me to finalise everything then nothin then after with reference IB-AEFS-M099 and i did not hear anything from absa.</p> <p>i decided to let it go because no one from ABSA bothered to do a follow up. i recently app**** AGAIN the impression that i will get better service this time-i submitted my documents same day when i got my refrence number which is IB-AN82-EK0W but i still havent heard anything! i called the callcentre to check status of my application but the lady put me on hold for so long and i ended up hanging up-i even checked the status online but it says my refernce number is ona 'closed status'...its almost 5days now..i really want this card as im starting a business and my clients need to deposit money in that account! can somebody ATLEAST call me and let me kno wwhats happening or if theres anything more required....</p>