Substandard service received from Ruhida Khan

I app**** for joint ABSA home loan online on 30 Oct 2020. The system was not working! So i went to ABSA Mall of African branch on Saturday 31 Oct to request missing forms. To my surprise the consultant was not able to assist me because i app**** online.

So i phoned ABSA home loans on Mon 2 Nov to request missing forms. I was assisted by Ruhida Khan who was apparently allocated by application. Ruhida emailed me the missing form and requested supporting documents in order to process my application. Completed application form and supporting documents were sent to Ruhida on 2 Nov. After many emails and phone calls to ABSA home loans i am yet to receive feedback on my application. Im really disgusted at the level of service i received from Ruhida Khan.

I sent her an email today 12 Nov to withdraw my application and she asked me to sent her the forms and documents i sent to her via email on 2 Nov! I will never deal with ABSA ever in my life again, NEVER!