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Maddy T

1 reviews | Active since Nov 2017

14 Nov 2017, 11:46

Subscribe for email statements, but never receive them.

Purchased a new car with AbsaVehicleFinance in January, too date I must phone every month and jump through dumb security hoops to request my monthly statement. After confirming shoe size , weight and height I get sent someone elses statement showing that they are 11months in arrears. Wonder if i should start posting these erroneous statements onsocial media and the call centre can explain why incorrect information gets leaked. At least I now know why ABSA and Voda**** are constantly involved and mentioned in SIMswap theft cases.

0
Replies (4)
Absa
Absa's reply14 Nov 2017, 14:54
Official

Dear Customer

Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate the matter and furnish feedback shortly.

Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd

MT
Maddy T's update26 Jan 2018, 11:03
Reviewer Update
And yet again, no statement received. December was sent by post which I had never requested. So on 23rd of January I call the ABSA complaints number, they actually have a dedicated department, so that makes sense. Lodge a complaint # ********** . Receive a confirmation message a day later that complaint logged, but still no statement. On 25 January get a call please dont post on hellopeter and social edia while they investigate, serious!!!! Today still ****** nothing
Absa
Absa's reply26 Jan 2018, 13:15
Official

Dear Customer

Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate the matter and furnish feedback shortly.

Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd

MT
Maddy T's update29 Jan 2018, 11:04
Reviewer Update
So my complaint # ********** has been allocated to someone who's meant to call, guess what no call yet!!!!! And still no statement. Anybody care to share the FSB or Banking Ombud contact details with me?