Subject: Urgent Investigation Request – *****ulent Cheque Account

Dear ABSA Customer Care,

I am writing to formally raise my concern and disappointment regarding a *****ulent cheque account that has been linked to my name.

Everything with my banking profile was in order until recently, when I was informed that I had allegedly opened a cheque account in July 2025. I would like to state clearly that I never app**** for, nor opened, such an account. This account was never visible on my profile until after I contacted ABSA, which already raises serious questions.

To make matters worse, I was contacted by one of your consultants, who insisted that I had opened the account and that there was nothing I could do as the matter had already been handed over. The consultant’s approach was dismissive and unprofessional, which added to my frustration.

I need urgent clarity and a full investigation into this matter. Specifically, I request that ABSA provide:

The date and process followed when this cheque account was allegedly opened.

The documents or proof of application associated with the account.

The identity of the person who processed or authorised the account opening.

It is important to note that I am currently unemployed and already hold an existing account with ABSA, which makes it even more illogical for me to have requested another cheque account.

This situation amounts to *****, and I expect ABSA to treat it with the seriousness it deserves. Please confirm receipt of this complaint and provide me with a clear timeline on when this investigation will be completed.