TW
Trevor W
1 reviews | Active since Nov 2011
11 Oct 2018, 08:18
Sub-standard service
Goodday, On Monday, 1 October 2018 an email was sent to the Manager of the ABSA Bank, Durbanville, Cape Town to resolve a query on bank charges - to date there has been NO response. Secondly, my cheque account and credit card statement normally emailed by the 7th of each month has still not arrived and today is the 11th of October !!!!!
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Replies (2)
Absa's replyOfficial
11 Oct 2018, 14:32Dear Client
Thank you for bringing this matter to our attention. We will investigate the matter and provide feedback once the matter has been resolved.
Regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd
Best regards,
Absa's reply11 Oct 2018, 14:32
Official
Dear Client
Thank you for bringing this matter to our attention. We will investigate the matter and provide feedback once the matter has been resolved.
Regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd
Best regards,
Absa's replyOfficial
14 Oct 2018, 20:47Good day Mr Willis,
I am Vanessa Crowe and I will be facilitating your case. Please use the following reference number: ***. This confirms that an incident has been logged. I will update you on the matter within two working days. My email address is *** or you can reach me on *** if you need any further details.
Best regards,
Absa's reply14 Oct 2018, 20:47
Official
Good day Mr Willis,
I am Vanessa Crowe and I will be facilitating your case. Please use the following reference number: ***. This confirms that an incident has been logged. I will update you on the matter within two working days. My email address is *** or you can reach me on *** if you need any further details.
Best regards,