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Thomas M

1 reviews | Active since Mar 2014

29 Sept 2023, 13:17

STUPID SERVICE

I have a loan that i HAVE BEEN paying via debit order. Fort September they debited me less R22 now i am receiving emails telling me to pay. Who's fault is it that they did not debit full authorized amount?!?!?!?!?!?!?

0
Replies (4)
Absa
Absa's reply29 Sept 2023, 13:47
Official
Dear Thomas Thank you for bringing this unfortunate incident to my attention, and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***8. RegardsPravesh BejayAbsa Bank Group Customer Care
TM
Thomas M's update02 Oct 2023, 08:44
Reviewer Update
I need a statement on this loan, urgently so!!!
TM
Thomas M's update02 Oct 2023, 08:48
Reviewer Update
I need a statement on this loan, urgently so!!!
Absa
Absa's reply02 Oct 2023, 10:57
Official
Dear Thomas

We acknowledge your complaint and it is currently under investigation. We will provide an update on or before 04/10/2023.

RegardsPravesh BejayAbsa Bank Group Customer Care