STUPID NEW SECURITY VIA SMART PHONE APP

Item: Absa
Rating: 1
Author: peter B

So ABSA has now made it impossible for a person to do internet banking without a smart phone, with a smart phone application. Here's the thing, if i run out of data and need to top up via the ABSA banking portal, I HAVE NO DATA YOU IDIOTS!!! HOW THE HELL IS MY APP GOING TO WORK TO AUTHENTICATE MY WEB SESSION FROM ANOTHER PC OR BROWSER??? You really thought this 1 through hey.... Plus, what if I refuse to use a smart phone? You are discriminating against me and thousands of other people!

Helpful (0)

Replies (3)

peter B's updateReviewer Update

08 Nov 2017, 17:41

PS - I cannot load airtime from the portal either! How can you guys go to a commercial release and not even test your stuff properly??? I went through the motions, logged in, went to pre-paid, selected existing beneficiary, selected 'airtime' as type, selected the account from which I wanted to pay, entered the amount, selected 'buy', the wait for authentication screen opened and the 1 minute countdown started..... NOTHING! I did this 3 times ....... FIX!

peter B's update08 Nov 2017, 17:41

Reviewer Update

peter B's updateReviewer Update

08 Nov 2017, 17:45

My apologies, after another try i was able to load airtime - but the rest stands

peter B's update08 Nov 2017, 17:45

Reviewer Update

My apologies, after another try i was able to load airtime - but the rest stands

Absa's replyOfficial

09 Nov 2017, 11:45

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards

Daphne Le Grange

Group Customer Care

Absa Bank Ltd

Absa's reply09 Nov 2017, 11:45

Official

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards

Daphne Le Grange

Group Customer Care

Absa Bank Ltd