stupid dum consultant

I called the call centre to register for cell phone banking spoke to a dum ass named April who did not want to give his surname said it's also April was providing with a number to call while driving advise please email me said he can't email does not have access to email this must be the worst bank who can't afford to send there clients emails I will be closing my account tomorrow due to lack of finances to provide access to emails and employ people who don't know what email is