MS
Madelein S
1 reviews | Active since May 2022
07 Feb 2023, 14:10
Student Loan Running around
We've app**** for student loans with absa last year, and had a hassle free service over the phone as we are in Botswana. Now that we are trying again to see how we can get student loan from ABSA for my daughters 2 Year, we can not apply over the phone and also not via email.
I've emailed *** and been send from one leading department to another.
We are unable to visit a ABSA in SA due to work.
So does this mean we need to apply somewhere els?
Helpful (0)
Replies (4)0
Replies (4)
Absa's replyOfficial
07 Feb 2023, 14:51Dear Madelein Scholtes Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number to your complaint is C-***7. Kind regards,Group Customer CareRezona Louw
Best regards,
Absa's reply07 Feb 2023, 14:51
Official
Dear Madelein Scholtes Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number to your complaint is C-***7. Kind regards,Group Customer CareRezona Louw
Best regards,
Absa's replyOfficial
10 Feb 2023, 13:54Dear Madelein Scholtes
We refer to your complaint posted on Hellopeter.
Please accept our sincere apology for any inconvenience caused.
The reference number for your complaint is C-***7.
The matter was referred to our Sales department for investigation and feedback.
We note that were unable to reach you telephonically.
Kindly provide our office with the below information by close of business 13 February 2023, to ensure effective investigation and feedback.
1. Preferred call back time or alternative contact number.
2. Your income and expenditure.
3. Proof off account details where salary in paid into.
We will follow up again with you on 14 February 2023, for the required information.
We trust the above is in order.
Regards,
Rezona Louw
Specialist Case Manager: Social Media
Customer Value Management: Customer Care
T +11 ***
We refer to your complaint posted on Hellopeter.
Please accept our sincere apology for any inconvenience caused.
The reference number for your complaint is C-***7.
The matter was referred to our Sales department for investigation and feedback.
We note that were unable to reach you telephonically.
Kindly provide our office with the below information by close of business 13 February 2023, to ensure effective investigation and feedback.
1. Preferred call back time or alternative contact number.
2. Your income and expenditure.
3. Proof off account details where salary in paid into.
We will follow up again with you on 14 February 2023, for the required information.
We trust the above is in order.
Regards,
Rezona Louw
Specialist Case Manager: Social Media
Customer Value Management: Customer Care
T +11 ***
Best regards,
Absa's reply10 Feb 2023, 13:54
Official
Dear Madelein Scholtes
We refer to your complaint posted on Hellopeter.
Please accept our sincere apology for any inconvenience caused.
The reference number for your complaint is C-***7.
The matter was referred to our Sales department for investigation and feedback.
We note that were unable to reach you telephonically.
Kindly provide our office with the below information by close of business 13 February 2023, to ensure effective investigation and feedback.
1. Preferred call back time or alternative contact number.
2. Your income and expenditure.
3. Proof off account details where salary in paid into.
We will follow up again with you on 14 February 2023, for the required information.
We trust the above is in order.
Regards,
Rezona Louw
Specialist Case Manager: Social Media
Customer Value Management: Customer Care
T +11 ***
We refer to your complaint posted on Hellopeter.
Please accept our sincere apology for any inconvenience caused.
The reference number for your complaint is C-***7.
The matter was referred to our Sales department for investigation and feedback.
We note that were unable to reach you telephonically.
Kindly provide our office with the below information by close of business 13 February 2023, to ensure effective investigation and feedback.
1. Preferred call back time or alternative contact number.
2. Your income and expenditure.
3. Proof off account details where salary in paid into.
We will follow up again with you on 14 February 2023, for the required information.
We trust the above is in order.
Regards,
Rezona Louw
Specialist Case Manager: Social Media
Customer Value Management: Customer Care
T +11 ***
Best regards,
MS
Madelein S's updateReviewer Update
15 Feb 2023, 08:13Good Morning. I've received an email that this case is closed.
I do not understand how you can close this case.
Your sales consultant phone my Mother, and not me?
I did give you my contact details, so how did he end up with my mother.
We have and account with ABSA - ML SCHOLTES (not MJ Le Roux)
Please can you follow up and let me know via email.
Kind Regards
Madelein Scholtes
I do not understand how you can close this case.
Your sales consultant phone my Mother, and not me?
I did give you my contact details, so how did he end up with my mother.
We have and account with ABSA - ML SCHOLTES (not MJ Le Roux)
Please can you follow up and let me know via email.
Kind Regards
Madelein Scholtes
MS
Madelein S's update15 Feb 2023, 08:13
Reviewer Update
Good Morning. I've received an email that this case is closed.
I do not understand how you can close this case.
Your sales consultant phone my Mother, and not me?
I did give you my contact details, so how did he end up with my mother.
We have and account with ABSA - ML SCHOLTES (not MJ Le Roux)
Please can you follow up and let me know via email.
Kind Regards
Madelein Scholtes
I do not understand how you can close this case.
Your sales consultant phone my Mother, and not me?
I did give you my contact details, so how did he end up with my mother.
We have and account with ABSA - ML SCHOLTES (not MJ Le Roux)
Please can you follow up and let me know via email.
Kind Regards
Madelein Scholtes
Absa's replyOfficial
15 Feb 2023, 09:31Dear Madelein Scholtes Thank you for your posting.
Please refer to our email sent to your personal email address. Kind regards,Group Customer CareRezona Louw
Please refer to our email sent to your personal email address. Kind regards,Group Customer CareRezona Louw
Best regards,
Absa's reply15 Feb 2023, 09:31
Official
Dear Madelein Scholtes Thank you for your posting.
Please refer to our email sent to your personal email address. Kind regards,Group Customer CareRezona Louw
Please refer to our email sent to your personal email address. Kind regards,Group Customer CareRezona Louw
Best regards,