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Dayne M

1 reviews | Active since Jan 2018

31 Jan 2018, 14:44

Student loan re payment

We have been trying to get hold of someoene at ABSA so we can arrange for the repayment of a student loan. When we used the phone number supp**** on there WEBSITE it just say the number is incorrect. We tried 4 numbers with no luck. Today we went to the bank and they send us to the phone booth section and said we should phone from there, and the response from them was they do not have a number for that department so they cant help us. This is very bad service from ABSA we are getting the push around and we are getting fedup with it. Can someone please help us.

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Replies (2)
Absa
Absa's reply31 Jan 2018, 15:05
Official

Dear Customer

Thank you for bringing this matter to our attention.

Please provide me with your ID or Account number to enable me to log a formal complaint for you, kindly also advise if the account is in arrears at the moment. The required information can be sent via private message.

Regards

Claudette

Best regards,

DM
Dayne M's update31 Jan 2018, 15:13
Reviewer Update
Hi Claudette This is the account number *** This is my wifes study loan he needs to start paying it from her account now as she has started working. and the money should not be going of her morthers account anymore. We have been trying to get hold of someoene to arrange this for the last twee weeks. I had the some problem with my student account a few years back, they just changed my amount I arranged to pay off and it was just a mess getting it back it cost me taking leave to sort it out. ABSA should really review there student loan department because the service is utterly bad and if we have the same problem with her repayments as what I have I will lay a formal complaint by the ombidsman. Regards Dr DJ McLeod