Student Loan : No service at all

Good day,

The service I've received from ABSA East Rand Mall has been quite poor.

I want to extend my student loan so I can continue with my studies this year. I turned in all of my paperwork to the branch on Friday, February 16, 2024. Sizwe Zici is not responding to my emails or providing me with any feedback.

I called the branch, and even that has been difficult. Despite all of my calls over the entire week, I was only able to get in touch with them once. Another consultant promised to review the progress and come back to me, but he hasn't communicated with me since.

When I app**** for a student loan for the first time through Ettienne Tieties last year, it was such a pleasant process.

My deadline to submit the institution my proof of payment is tomorrow, February 23, 2024, and ABSA is not helpful at all. At least inform me if I'm not eligible for the loan so I can come up with a different plan to finish my studies.