Student loan - difficulty to get visibility of MY loan

I have a student loan with Absa, taken out almost 10 years ago. The loan was taken out in my mom's name, although it essentially is my loan, and I have been repaying it for the past 3 years. It is ALWAYS a mission to try to get statements, whether via e-mail, going in to a branch, or requesting telephonically. They have issues that I (as the repayer and beneficiary of the student loan) request the documents and not my mom, or they tell her she is already receiving it via email (which she is not), or when I phone in, I get told I'll be transferred and then my call just gets dropped. I have first-hand experience of other banks making this service much easier - getting statements quickly and easily, via any channel, by the person paying the loan. Absa is quick to sell you products, but then what a mission to get any service and ease of use thereafter. I am ever so glad I moved all my other banking to FNB. Just wish I can get this loan and Absa in total off my back.