ER
Ewald R
1 reviews | Active since Jun 2020
30 Jun 2020, 14:50
Student Loan
I have my student loan with them. I finished studying in 2013. I currently still have to pay my loan off monthly. When I requested the contract I signed to establish my loan amount, they said they have no record of this contract. Thus I have to monthly pay for a loan, they have no contractual proof exists. How is this event permissible?
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Absa's replyOfficial
30 Jun 2020, 16:23 Dear Ewald Van Rooyen Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours . Kind regards,Daphne Le GrangeGroup Customer Care
Absa's reply30 Jun 2020, 16:23
Official
Dear Ewald Van Rooyen Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours . Kind regards,Daphne Le GrangeGroup Customer Care