Stuck overseas with no access to Funds

<p>To whom it may concern , </p> <p> </p> <p>I recently travelled to Italy. I knew that i needed to let the bank know, as well as purchase further travel insurance before i left. So i did both, i called the bank ( the conversation was recorded) and let them know the dates of my travel, to which they let me know the fees and conversion rates that they would be charging me. </p> <p>When i arrived at Rome international airport, we all decided to draw money. And i was unable to, my directive had not neen actioned. I was now in a foreign country with no access to any funds for transport/ food etc. I had no access to a telephone, so i emailed three emial addresses that i founf on your website ( all three i recieved automated respones, where i was told i would be contacted in 24 hours) . I wasnt !!!! Eventually i made contact with the facebook group, who repsonded. They forwarded me on to people that were suppsed to respond and didnt. Eventually on Friday, 4 days into my trip i was able to access my money. Whats worse, is that i was still not contacted to be told iot was done. I had to hound the facebook person daily for them to finally find out when it was done. </p> <p>Not once was i apologized to, not once did io recieve an un-automated response to my emails. nor did i get an email to make sure i was okay. I have been with absa for 15 years, and i will now be transfering to business to FNB. </p> <p>Really attroceous service. Zero care in the world to leave a client abroad with no funds for that long. Honestly. Firstly they couldnt do there job first time round, and then zero care rectifying there mistakes. </p>