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eugene H

1 reviews | Active since Jul 2015

31 Jul 2015, 21:29

Stuck abroad without credit card!

I lost my credit card overseas and reported it missing the same day and ordered a new one. Absa told me I will receive a new card within 7 working days via courier. It has now been 1 month and a week. How the hell is one suppose to buy food and shelter without a credit card??? The worst is the absolute lack of communication. I have probably sent them a dozen emails and it takes them about 72 hours on average to respond. As of writing this I have still not received my credit card, and judging by the rate its been going on, I will only receive one 14 days from now, making the total waiting period almost 2 months. If you go abroad, rather get a Virgin credit card. It has got only a R7 fee per transaction as opposed to the R50 charged by ABSA. I recommend Virgin. Having no money overseas is an absolute nightmare. ABSA has caused me to ask my elderly mother who has a risk of stroke to make a Western Union transfer for me. ABSA is callous. I am forced to use hellopeter after more than a dozen emails.

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Replies (1)
Absa
Absa's reply03 Aug 2015, 10:58
Official
Hello upset333,

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards

Daphne Le Grange

Group Customer Care

Absa Bank Ltd