Stuck abroad with no support from Absa Bank

Hello, My wife and I have been stuck abroad since March, due to Covid-19, unable to safely return to South Africa. We are running out of money, and I desperately need to check my bank account held with Absa Bank Rivonia branch. I wanted to register for Online Banking, but my credit card has expired, so I can’t register for this service. I contacted Absa Bank, via email, on 18 June, to request assistance. I received no response. I followed up again on 3 July, this time receiving a response on 4 July, saying that my enquiry has been forwarded to Mr. Stephen Mokonyne, the branch manager, and that I can contact the branch by telephone if required. They then closed the case. I attempted to contact Absa Rivonia on 5 occasions, but no one answers the phone. I have also not received any response from the branch manager to date. I followed up again on 9 July, urgently requesting the contact details for the branch manager, and a response to my enquiry. Again, no response. It seems as if Absa does not want me to contact my branch manager directly.

If anyone has had a similar frustrating experience with Absa Bank, and has found someone senior to address their issues, please contact me with the details.

We are desperate and need to address the issue as soon as possible. Thank you A Nel