bM
bongi M
1 reviews | Active since Nov 2013
30 Jun 2021, 13:56
Struggling with the cash back
I app**** for a further bond & had to complain for it to be attended to. I was told if I opened a cheque account & have a dr order go through the account I would get a R5000 cash back. Now that the Bond has been registered, I am having to call & transferred from pillar to post. Mokgadi who was assisting with the application is again MIA. The call centre says I need to speak to sales. Brent at the sales department says i need to speak to registrations. After trying both numbers that dont exist. I gave up. Can someone please advise what's going on ***
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Absa's replyOfficial
30 Jun 2021, 15:07Dear Bongi, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. Your complaint reference number is C-***6. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours. Kind regards, Daphne Le Grange Group Customer Care
Absa's reply30 Jun 2021, 15:07
Official
Dear Bongi, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. Your complaint reference number is C-***6. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours. Kind regards, Daphne Le Grange Group Customer Care