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ZA
Zhaun A

1 reviews | Active since Oct 2015

31 May 2022, 07:34

Struggling with getting service

My mother has been battling for months with the registration of the home, she sent through all the documents as requested by your consultants to move the house onto her name and to date was not assisted. The house still reflects on her and her ex husband details. No-one is taking ownership of her query and not giving her the right assistance. Please assist my mother.

0
Replies (5)
Absa
Absa's reply31 May 2022, 09:38
Official
Dear Customer,
  
Thank you for bringing this matter to our attention and your reference number is C-***4. Kindly provide us with your mum’s account and ID number to log a formal complaint for investigation. We will investigate and provide you with feedback timeously. Kind regards
Nthabiseng Sibande
Customer Value ManagementAbsa Bank Ltd

Best regards,

ZA
Zhaun A's update31 May 2022, 09:50
Reviewer Update
Good day.
Thank you for your quick reply. I received your email and responded as well.

 I am currently not with my mom.Her ID number is ***, her contact number is ***. (old number is ***).
Name is Shafeeqah Carolus. ****en name and surname is Sybil Carolus (Samuals).
Please can you contact my mother directly as she is the one with the account.
Kind Regards 
Absa
Absa's reply31 May 2022, 10:22
Official
Good day Zhaun

Thank you for the information.

We will be sending an email to her email address registered with us.

Kind regards
Nthabiseng Sibande
Customer Value ManagementAbsa Bank Ltd

Best regards,

ZA
Zhaun A's update31 May 2022, 10:26
Reviewer Update
Good day

That is perfect thank you.
She has access to her emails.

Have a great day further.

Absa
Absa's reply31 May 2022, 11:21
Official
Thank you Zhaun

Wish the same for you.

Kind regards
Nthabiseng Sibande
Customer Value ManagementAbsa Bank Ltd

Best regards,